Frequently Asked Questions
Everything you need to know about your next run.
How long will it take for my running gear to arrive?
Standard delivery typically takes 3-5 working days. We also offer an express shipping option for those who need their gear ready for race weekend.
What is your return policy for running shoes?
We offer a 30-day return policy on all footwear, provided they are in their original packaging and have only been tried on indoors to ensure fit.
How do I know if I am ordering the right shoe size?
Each product page includes a specific size guide. We recommend measuring your foot in centimeters and comparing it to the brand-specific charts provided.
Do you offer international shipping?
Yes, Run North West ships to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.